Warning To LG! If you file a false, malicious, or knowingly invalid DMCA takedown request, I will
immediately file a federal lawsuit referencing 17 U.S.C. DMCA §512(f)
LG Customers: You May Only Have 30 Days to Opt Out of Forced Arbitration After Your Purchase — Click Here To Learn How
I Sued LG Electronics U.S.A., Inc., And Won
!
LG Electronics Is A Bully!
There is only one way to win with Bullies!
Fight Back!
Be A Hero!
Notice: This site is under heavy construnction as of June 30, 2025.
Updates on what's been going on including videos, documents, etc.
How I Sued LG Electronic U.S.A., Inc., And Won!
Origin Story
Under Construction.
Under active development. Check back in 24 - 48 hours to see changes.
Kindle book coming soon. The story on how I stood up to a multi-billion dollar company coming soon to the Amazon Kindle Store.
How I Sued LG Electronic U.S.A., Inc., And Won!
Timeline
The Big Loss! The start of it all.
Previous landlords hired illegal contractors to repair large water leak. Contractors never tested for asbestos. Asbestos spread throughout my rental house. Lost almost all my belongings.
Receipt(s)
Initial Purchase of the LG Monitor
Initial purchase on Amazon. Purchased the LG Electronics, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B, VA with HDR 10 Compatibility and AMD FreeSync Premium, Black.
2024-07-17 Origin Receipt (PDF)
Receipt(s)
Purchase of extended warranty
LG Electronics Widescreen Curved Monitor was a very important piece of equipment for me. As many individuals worldwide, I have limited monthly income. I can't, and for other reasons, including environmental, replace monitors and equipment at a whim. I purchased an extended three-year warranty on Amazon with Asurion for the LG Electronics UltraWide QHD 34-Inch Computer Monitor 34WP65C-B, VA with HDR 10 Compatibility and AMD Free Sync Premium, Black.
Amazon Asurion 3 Year Extended Warranty Receipt
Shipping
Delivery of LG Monitor
UPS Delivery of the LG Electronics, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B, VA with HDR 10 Compatibility and AMD FreeSync Premium, Black.
2024-07-24 Monitor Delivery Proof (PDF)
Legal Document(s)
LG Electronics USA And Canada LCD Monitor Limited Warranty
The LG Electronics, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B, VA with HDR 10 Compatibility and AMD FreeSync Premium, Black, arrived with the included LG Electronics USA and Canada LCD Monitor Limited Warranty.
LG Electronics USA And Canada LCD Monitor Limited Warranty
Image(s)
Defect images of the LG Electronics, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B
Note: Images were taken on December 24, 2024. Images of the cosmetic defect of the LG Electronics, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B.
Video(s)
Defect videos of the LG Electronics, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B
Note: Videos were taken on December 24, 2024. Images of the cosmetic defect of the LG Electronics, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B.
Text Update
LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B malfunctioned
While trying to remove the Styrofoam popcorn that was stuck in the LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B frame. While doing so, the monitor started to display lines going vertically on the screen. While speaking with the support agent, the agent asked me to look at the top of the monitor. The moment I tipped the monitor forward to look inside the vent, an electrical small came from the monitor, and just a few moments later the monitor went black. From hereon, the monitor would not function.
SMS Text Message(s) / Email(s)
Initial (First Contact) contact with LG Electronics Warranty Repair
Initial contact with the LG Electronic warranty repair department. LG Electronics warranty deemed the monitor defective, including manufacturer cosmetic defects. And stated this was a "known problem". The agent said it was important that the lines on the monitor were going vertically, not horizontally. I had to send a picture showing this. Provided a FEDEX shipping label to return the monitor for repair. I requested a replacement, and it was denied. The agent stated that the warranty requires LG Electronics to fix the monitor. The agent sent by email a return shipping label. The return shipping label had the correct return address but, wrong city. The agent intered Cleora. It should have been Salida.
Intial SMS/MMS text messages with LG Electronics Warranty Repair Department
Intial email from LG Electronics warranty repair department, including return shipping label. The LG Electronics warranty repair agent entered the wrong return address city.
SMS Text Message(s) / Email(s)
Secondary contact with LG Electronics Warranty Repair
LG Electronics warranty agent entered the wrong return address on the initial FedEx shipping label. I had to call LG Electronics warranty repair department again. The agent stated they can't fix or edit the previous RMA. They had to create a brand-new RMA, including having me send all the information by SMS/MMS again. Another => 40 minutes on the telephone.
SMS/MMS text messages from second call to fix return address on return FEDEx shipping label
Secondary email from LG Electronics warranty repair department, including return shipping label. Second shipping label as the first label had the wrong return address.
Phone Log(s)
To & From LG Electronics Phone Log
Phone log to and from LG Electronics warranty repair departmeent and LG Electronics Presidential Liaison department.
Fig 1. My phone logs to LG Electronics. Page 1Fig 2. My phone logs to LG Electronics. Page 2Fig 3. My phone logs to LG Electronics. Page 3
Shipping
Shipped LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B To LG Electronics Repair Facility
Shippment of the LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B to LG Electronics repair facility in Industry City California. Detailed shippment tracking from my home to LG Electronics repair facility.
Proof of dropoff at an authorize FedEx shippment center
FedEx out for delivery confirmation
FedEx detailed tracking from my home to LG Electronics repair facility
SMS/MMS Text Message(s)
First Update From LG Electronics On The LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B
First update on warranty repair on the LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B. Per the text message that was sent by LG Electronics on January 3, 2025, it states that the parts required to repair my monitor has been DELAYED! The text states that if the parts don't arrive nearly a month later, LG Electronics will pursue an alternatie resolution The text asks me to send invoice, model number of the monitor, date of purchase, and sale price & tax info. Which, I alread had done twice prior when I originally sought warranty repair on December 24, 2024, as shown in the SMS/MMS message to the LG Electronics warranty repair agent!
Fig 1. First and ONLY update from LG Electronics Repair Facility, HDTech-Solutions With An Update On The Repair of My LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B
Phone Log(s)
Phone call to LG Electronics Warranty Repair
After receiving the text message from LG Electronics that the part to fix my monitor, LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B, may take nearly a month, I called to find alternative solutions. As this was not acceptable. I do not have a secondary monitor that I could use. As the "Phone Logs" show, I called LG Electronics and was transferred to their repair facility. I initially spoke with Jel. Jel informed me that not only is there a good possibility the parts (multiple parts) won't arrive by February 1, 2025, but may actually take up to two months or possibly more. I demanded to speak with a supervisor. Jel transferred me to Wendy. Wendy was the facility supervisor, as stated in the phone call. She confirmed what Jel stated. I informed Wendy this was totally not acceptable. I can't wait two months or more. Wendy asked why I don't just do a replacement. A replacement can be sent right away. I don't have to wait. I informed Wendy that I asked the initial warranty repair agent, who sent me the shipping label. He denied my request and stated the monitor had to be repaired. Wendy confirmed that is true, but once the monitor arrives at the facility and is checked and determined to be a manufactured defective device, a replacement can be sent. Wendy specifically stated in the call that not only can I, but I have a legal right as detailed in the limited warranty agreement. I checked the limited warranty agreement, and it does state that. I request a replacement. Wendy stated that she can't process the request. She would have to transfer me to the LG Electronics Presidential Liaison department, where I can request a replacement monitor to be sent.
Fig.1 - Phone call log speaking with agent Jel and Supervisor Wendy at LG Electronics Repair Facility, HDTech-Solutions on January 3, 2025
NOTE: I live in Colorado. Colorado is a one-party state, which allows me to give permission, myself, to record this call, which I did. I will be adding the entire recording soon. Before doing so, I'm going to run the recording through either OpenAI Whisper or Amazon AWS Transcribe to make a written transcription of the recording.
SMS/MMS Text Message(s)
LG Electronics Presidential Liaison department approves monitor replacement.
After speaking with Wendy at the LG Electronics repair facility in Industry City, California, I was transferred to the Presidential Liaison department. I spoke with an agent at the Presidential Liaison department, and I informed the agent what supervisor Wendy stated and that I requested a replacement. The agent reviewed the notes from Wendy and stated that I would receive a reply by text either approving or denying the request. Shortly after speaking with the LG Electronics Presidential Liaison department, I received a text (SMS) message from "Tyeshia" approving my request for an immediate replacement of the LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B. In the text, I once again was requested to send a copy of proof of purchase, including where I purchased the monitor (Amazon) and the sales and tax information.
Fig.1 - SMS text message from Tyeshia in the LG Electronics Presidential Liaison Department
SMS/MMS Text Message(s)
Response to Tyeshia in the LG Electronics Presidential Liaison Department
On January 3, 2025, Tyeshia in the Presidential Liaison department sent me an SMS text message approving the monitor replacement and requested proof of purchase, where I purchased the monitor, and sales & tax information monitor. Which I had already provided THREE (3) times now to LG Electronics. But, once again, without complaint, I sent the documents again as shown in the text messages.
Fig 1. First response to LG Electronics Presidential Liaison DepartmentFig 2. Second SMS text message. Copy of my LG Electronics Monitor receipt.Fig 3. Third SMS text message to LG Electronics PResidential Liaison DepartmentFig 4. Fourth SMS text message to LG Electronics PResidential Liaison DepartmentFig 5. Fifth SMS text message pleading for a monitor to the LG Electronics Presidential Liaison Department
Text Update
Phone Call To LG Electronics Presidential Liaison Department Request An Update
SIX (6) phone calls I made to LG Electronics Presidential Liaison Department requesting an update on my monitor. Trying to obtain information if my monitor has been shipped out. When can I expect it? Any type of update?! I spoke with Edgar, who transferred me to supervisor Jake. Supervisor Jake told me that I would not receive an update until next week, as the ONLY person that can provide me an update is Tyeshia. And, now, Tyeshia is on vacation until January 10, 2025.
SMS/MMS Text Message(s)
Text Messages To LG Electronics Presidential Liaison Department requesting an update on where my monitor is.
I tried calling the LG Electronics Presidential Liaison Department requesting an update and help, but Supervisor Jake informed me that Tyeshia is out of the office until January 10, 2025, and only she can provide me with an update! I asked for her voicemail, but Supervisor Jake stated that Tyeshia does not have voicemail. After the call, I followed up with SMS text messages.
Fig 1. SMS Text message to LG Electronic Presidential Liaison Dept., requesting update.Fig 2. SMS Text message to LG Electronic Presidential Liaison Dept., requesting update.Fig 3. SMS Text message to LG Electronic Presidential Liaison Dept., requesting update.Fig 4. SMS Text message to LG Electronic Presidential Liaison Dept., requesting update.
SMS/MMS Text Message(s)
🚨🚨The MOST OBSCURED phone call and potentially illegal phone call I have ever had with a company🚨🚨
I called LG Electronics Presidential Liaison Department after receiving their "official submission form". After reviewing LG Electronics Presidential Liaison "official submission form," it states and I quote "Remove the manufacturer's ORIGINAL label showing the model and serial number. Then tear or cut the label in half. Please upload a picture of the Model/Serial Number label torn/cut in half." 🚨HOW AM I SUPPOSED TO DO THIS???🚨 I don't have the monitor. LG Electronics has my monitor. They sent me a shipping label. I shipped it back to LG Electronics. LG Electronics sends me a text message confirming they received my monitor. Now, they want me to remove the serial label, cut it in half, take a picture, and upload a copy, JUST SO I CAN OBTAIN MY LEGALLY OWED REPLACEMENT MONITOR. I called the LG Electronics Presidential Liaison Department on January 6, 2025 once again. Spoke with Supervisor Jake. 🚨This is where things get really weird and absured! Supervisor Jake states, and I quote, "Try calling our repair facility and see if you can talk one of the employees into removing the label for you, cutting it in half, and having them take a picture with their 'PERSONAL' cell phone and have them send it to you." 🚨SERIOUSLY!!!🚨 A supervisor from the LG Electronics Presidential Liaison Department wants me to call 🚨THEIR🚨 repair facility and talk to one of THEIR employees to remove the serial label. In addition, give this employee my 🚨PERSONAL🚨 cell phone number that's not secured in LG Electronics system, and I quote again 🚨🚨"TALK THE EMPLOYEE INTO DOING THIS"🚨🚨. I don't have words other than WOW! and WTF!!!My response: "Im calling Denver 7 (Colorado) News!"
Fig 1. Facebook message from LG Electronics USA Page stating in writing tha they wanted me to contact their own repair facility and talk the technician into removing the serial numbner which is potentially illegal, taking a photo, sending it to me, and uploading it as if I did it, which again, is potentially ILLEGAL!
Note: As I was creating screenshots of all the Facebook messages that was sent and received between me and LG Electronics, I saw this message. I forgot that LG Electronics wrote IN WRITING to do what I waws instructed to do on the phone which is potentially ILLEGAL. To call the LG Electronics repair facility and talk the technician into removing the serial number on the monitor, cutting it in half, taking a photo, and sending it to me on their phone. I would have to provide that technician with my personal number. Not only is this potentially ILLEGAL, but this also creates a large security risk for both the technician and me. Not to mention potentially opening LG Electronics up to liability.
Text Update
Request To Denver 7 (Colorado) News For Assistance With LG Electronics
Communication with LG Electronics, as shown in complaint after complaint that have been filed on multiple sites, including the Better Business Bureau, was happening to me. On the call with LG Electronic on June 6, 2025, I informed LG Electronics that I would be seeking help from Denver 7 (Colorado) News. I sent a request to Denver 7 News at https://www.denver7.com/about/contact-us
Facebook Messenger
Facebook Messenger Chain with LG Electronics USA
The entire chain of messages on Facebook Messenger between myself and LG Electronics USA. In the message chain, LG Electronics confirms in writing that LG Electronics wanted 'ME' to call their repair facility and request (talk the technician into) the technician to remove my serial number from my monitor AT THE LG ELECTRONICS REPAIR FACILITY, tear it in half, take a picture with their personal smartphone, and text it to me so that I can then send it BACK to LG Electronics. HOW ABSOLUTELY ABSURD IS THIS?! In the chain message, it also confirms my monitor was deemed manufactured defective. My monitor qualifies UNDER MY LIMITED WARRANTY (NOT A CONDITIONAL WARRANTY) for an exchange. YET, the LG Electronics presidential office continued to HARASS ME, ILLEGALLY PRESSURE ME, ILLEGALLY held my monitor hostage, and THREATEN ME by stating they would not return my monitor, and in the end, because I refused to sign an illegal form, they sent the monitor back to me by FedEx 2 Day, unfixed!
Fig 1. Facebook Messenger Chain With LG Electronics USA
Fig 2. Facebook Messenger Chain With LG Electronics USA
Fig 3. Facebook Messenger Chain With LG Electronics USA
Fig 4. Facebook Messenger Chain With LG Electronics USA
Fig 5. Facebook Messenger Chain With LG Electronics USA
Fig 6. Facebook Messenger Chain With LG Electronics USA
Fig 7. Facebook Messenger Chain With LG Electronics USA
Fig 8. Facebook Messenger Chain With LG Electronics USA
Fig 9. Facebook Messenger Chain With LG Electronics USA
Fig 10. Facebook Messenger Chain With LG Electronics USA
Fig 11. Facebook Messenger Chain With LG Electronics USA
Fig 12. Facebook Messenger Chain With LG Electronics USA
Fig 13. Facebook Messenger Chain With LG Electronics USA
SMS/MMS Text Message(s)
🚨LG Electronics Presidential Liaison Sends Me A Ultimatum; Sign Our NDA OR We Won't Fix Your Monitor!
🚨After informing LG Electronics that I was going to contact Denver 7 (Colorado) News for help, the very next day the LG Electronics Presidential Liaison Department sent me a text saying they tried to call me. THEY DID NOT! Not only did I not have a missed call, I checked with my cell phone company to confirm. I didn't receive A SINGLE call from the start of the day (midnight 00:00 January 7, 2025) to the time of the text message from the LG Electronics Presidential Liaison Department at 13:49 UTC-6 on January 7, 2025. ANOTHER LIE! The text states "However, As we discussed in order to claim your LG exchange, you will need to complete your official submission form at the link below. I NEVER discussed a form with ANYONE, including ANYONE at LG Electronics or the LG Electronics Presidential Liaison Department. ANOTHER LIE! I think this might be a "canned" message that LG sends out. The text message goes on to say "IMPORTANT NOTE: You will be required to upload a picture of the model / serial # sticker from your unit cut in half. -> Please ensure that the model # and serial number are still legible after you cut the label." HOW OBSCURED AND RIDICULOUS IS THIS! I DON'T EVEN HAVE THE MONITOR!!! More on this in the next timeline entry below. I assure you, you want to read it. It's the MOST RIDICULOUS thing I have ever been instructed by a company to do!
I have a limited warranty NOT a conditional warranty!
Fig 1. LG Electronics Presidential Liaison Illegal Ultimantum Submission Form (RMA)
SMS/MMS Text Message(s)
SMS Text message from me to LG Electronics Presidential Liaison Department Demanding An Update!
Tyeshia from the LG Electronics Presidential Liaison Department texted me with statements that were complete and utter LIES, I responded, demanding TRUTHFUL updates and correct information!
Fig 1. SMS text message to Tyeshia in the Presidential Liaison Department, demanding a truthful update. Message 1Fig 2. SMS text message to Tyeshia in the Presidential Liaison Department, demanding a truthful update. Message 2Fig 3. SMS text message to Tyeshia in the Presidential Liaison Department, demanding a truthful update. Message 3
SMS/MMS Text Message(s)
SMS Text Message To LG Electronics Presidential Liaison Requesting An Update
No response from my SMS text messages the day prior, demanding a TRUTHFUL update. Sent another SMS text message to Tyeshia in the LG Electronics Presidential Liaison requesting an update or I would be filing a lawsuit.
Fig 1. No response from LG Electronics Presidential Liaison Department. Sent another email requesting update or I would be filing a small claims lawsuit.
SMS/MMS Text Message(s)
LG Electronics RMA Form
At this point I knew things were not going to get better. I needed to document EVERYTHING! Which, for the most part, I already had been doing. Tyeshia in the LG Electronics Presidential Liaison Department sent me the "official submission form" that I had to fill out to have my monitor repaired. At this point, I had already informed the LG Electronics Presidential Liaison Department that I would be filing a lawsuit if things did not improve. I needed to document this form. However, this form had "required" fields that had to be entered to progress to the next page. I entered as much dummy data as possible so that I could capture each page; As shown in the next timeline entry. What I was not aware of is that LG Electronics was capturing each page. It's a feature called form abandonment. The reason I bring this up will come into play in the mediation. It's actually quite funny. On the second to last page, the signature page, instead of signing with my signature, I gave a big 'F$UCK YOU' as my signature. After I filled out the form, I received the following text message response.
Fig 1. Text message from LG Electronics Presidential Liaison Department confirming submission of 'official submission form' that I submitted with dummy data and a big F.U. as the signature, for documenting to the court the illegal practice. "[sic] sion" Note: the text message was not cut off. The message was sent with the start of it being cut off.
SMS/MMS Text Message(s)
🚨LG Electronic U.S.A., Inc., Tried To Force This Return Merchandise Authorization Form On Me
NOTE:More details coming July 4, 2025.
🚨🚨🚨LG Electronic U.S.A., Inc., Tried to force this Return Merchandise Authorization Form on me. Most likely due to the fact I went to Denver 7 (Colorado) News. I said 'NO'! Per the document, if I had signed it, I could 'NOT' publish it. Not only have I published it here. I'm placing it on the Arweave Blockchain. Where it will remain, loosely, FOREVER! (Or until the end of the Earth / human race)
Screenshots of The Form
Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 1Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 2Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 3Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 4Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 4aFig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 5
PDF's of Screenshots of The Form
LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 1
LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 2
LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 3
LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 4
🚨 LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 5 🚨 - LEGAL CONTACT - Non Disclosure Agreement (NDA)
SMS/MMS Text Message(s)
🚨Text message with "EXTREMELLY STRANGE TIMING" from Tyeshia in the LG Electronics Presidential Liasion Department
On January 9, 2025, at or about 7:00 MST, I worked my way through the so-called "your official submission form," placing dummy data into the form so that I could capture each page for documentation purposes. The moment I stopped entering data into the form, I received a strange text message where the start of the text message was cut off. See the above timeline entry "LG Electronics RMA Form" and look at the time of the text message. The time of the message was 07:23 MDT. Then seconds later, not minutes, SECONDS, I receive a text message from Tyeshia in the LG Electronics Presidential Liaison Department. Exactly at the same time as the previous text message, just a few seconds delay. Just seconds after the previous timeline entry at 07:23 MDT. The text message from Tyeshia states that they will take care of pulling off my serial number and tearing it in half from the monitor that I DON'T HAVE!, The monitor, "my monitor," which is at the LG Electronics repair facility. Instead of tearing off the serial number off the monitor I don't have in my possession, instead, I'm instructed to take a picture of this text message and then upload a picture of this text message. AGAIN! WOW! SERIOUSLY!!! how absurd is this??? First, I don't have another camera. Like most people in 2025, my phone is my camera. The only thing I could do is take a screenshot of the text message. Would that work? Who knows! But still, multiple phone calls requesting a phone call from Tyeshia so that I can ask questions. Never once did I receive a call from Tyeshia. I never received a single call from LG Electronics on my request to call me. Luckily, I read the form carefully. It's not just about tearing your serial label in half. The "your official submission form" is a LEGAL CONTRACT!That binds me from TALKING TO THE MEDIA and places unknown legal restraints against me. In the legal contract it states LG Electronics partners, affiliates, and agents. WHO ARE THEY? I would be signing a blanket contract without knowing the facts. I could easily be in breach of that legal contract in the future without even knowing it! Not to mention, I HAVE A LIMITED WARRANTY! NOT A CONDITIONAL WARRANTY. Not a conditional warranty where I have to sign "your official submission form" or even "remove the serial label and tear it in half". The limited warranty DOES NOT state any of this.
Fig 1 January 9, 2025, text message from Tyeshia with the LG Electronics Presidential Liaison Department providing alternative instructions for tearing the serial number in half on a monitor that is in LG Electronics' possession.
SMS/MMS Text Message(s) / Phone Log(s)
🚨LIES, LIES, LIES🚨, By LG Electronics Presidential Liaison Team & LG Electronics Better business Bureau Team.
On January 8, 2025, I filed a Better Business Bureau complaint against LG Electronics. Better Business Bureau complaint #: 22784467. I filed this report for multiple reasons. Most importantly, to obtain a phone call and a truthful response from LG Electronics. Also, to document with a reporting agency the illegal activity of LG Electronics. Remember, my monitor came with a "LIMITED" warranty. Not a "CONTINGENT" warranty. Contingent on my signing a legal contract that is extremely vague and binding. On January 9, 2025, Cynthia with the LG Electronics Better Business Bureau Team sent me a text in response to my Better Business Bureau complaint. In the text message it states, and I quote what Cynthia writes, "I tried calling twice and was unable to reach you via phone today." Cynthia specifically states "today," which was January 9, 2025. Again, LIES, made-up fabrications. Not only does my phone show no missed phone calls from anyone that day, but I checked with my cell phone provider. There were "NO" incoming phone calls that day except for one that the cell company marked as spam, with a local area code. I had one incoming spam call that day, January 9, 2025, with a local Colorado area code. I even called the spam call just to verify. The only phone call that day was an outgoing phone call from me trying to obtain help from LG Electronics that was not answered! Cynthia LIED! LG Electronics LIED, AGAIN! The text goes on to say "I saw that you have already been offered an exchange on your monitor. Follow the weblink you were sent so that our Returns Department can process your request to send a new unit." LG Electronics illegal tried to go against their "LIMITED WARRANTY". There should "NEVER" been an "OFFER", My monitor was deamed IN WRITING, by LG Electronics "Defective by the manufacturer". The Limited Warranty specifically says what is to be done due to a defective monitor. There is no "OFFER" that is contingent on me signing a legal, vague, binding contract to have my monitor repaired. 'NOT' contingent on if!, I sign some "official submission form," signing my legal rights away, placing me into a very STRICT legal, binding contract and Non-Disclosure Agreement (NDA). The limited warranty does not include a statement that you must sign a nondisclosure agreement (NDA) or any type of signing of a contract to have your monitor repaired.
Fig 1. Text message from Cynthia at the LG Electronics Better Business Bureau Team in response to my Better Business Bureau complaint 22784467 that I filed on January 8, 2025.Fig 1. Phone logs from January 9, 2025, providing proof that Cynthia with the LG Electronics Better Business Bureau team lied!
Note: When I filed the Better Business Bureau complaint online, I used the Better Business Bureau online form. After submitting the form, I never received a copy of my original complaint. I reached out to the Better Business Bureau and requested a copy on July 3, 2025. Once I receive a copy of the full report with all the responses, I will publish it here and add a quick blog post notification.
SMS/MMS Text Message(s)
My Response And Demands To Cynthia In The LG Electronics Better Business Bureau Team
My response and 'DEMANDS' to Cynthia in the LG Electronics Better Business Bureau Team.
Fig 1. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 1Fig 2. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 2Fig 3. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 3Fig 4. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 4Fig 5. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 5Fig 6. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 6Fig 7. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 7Fig 8. My response to Cynthia at LG Electronics Better Business Bureau Team. Message 8
SMS/MMS Text Message(s)
Absolutely Appauling and Absolutely Oblivious Response From LG Electronics
While placing dummy data into the LG Electronics "official submission form," aka RMA form, and taking screenshots of each page, when I arrived at the second to last page, prior to submitting the form, there is a signature field where you draw your signature. There was ABSOLUTELY no way that I was going to sign my name. Even with dummy data placed in the form field! I needed to get to the next page of the form so I could take a screenshot of the page for documentation purposes. In the signature field, I wrote a large F$ck No! Just in case LG Electronics was tracking the form. Which they were! I got to the next page, which was the submission page. I did not submit the form! I took a screenshot and closed the browser window. However, as I suspected, LG Electronics was capturing the data. About thirty minutes after closing the browser window without submitting the form, I receive a text message from LG Electronics stating, "Goodday! [sic] This is LG Ra [sic] Dept. reaching [sic] out regarding with [sic] your case please input an appropiate [sic] signature for us to proceed with your replacement request. Thank you". All they wanted was my signature! I DID NOT place any of my personal data into the form fields. Just dummy data. Which anyone looking at the form would have known. For example, the street I used "123 main st None AL 123456". For the name, I placed "John Doe". But, with my signature, they would have bound me to their strict nondisclosure agreement and vague contract with the dummy data. LG Electronics continued to press hard for me to sign that form and held my monitor hostage until I did. I REFUSED! No way, no how, would I ever sign that form. I legally DID NOT HAVE TO! And LG Electronics was breaching their LEGAL obligation to me!
Fig 1. Absolutely Appauling and Absolutely Oblivious Text Message Response From LG Electronics
Text Update
🚨🚨LG Electronics Supervisor Incoming Call That I Am Required To Sign the Form Or LG Electronics Will Keep The Monitor🚨🚨
On January 9, 2025, at or about 13:58 UTC-6, I received a call from an LG Electronics supervisor by the name of "Gel" (may be misspelled), and he stated that my signature is 'REQUIRED' on the LG Electronics "official submission form," aka RMA form. If I do not fill out the form, sign it, and submit the form, LG Electronics will 'NOT' fix my monitor and KEEP IT! LG Electronics would not return my monitor unless I filled out and signed their illegal form that they are requiring, forcing me, and harassing me to sign! The form that has a strict nondisclosure agreement and a strict and vague contract. I responded, "I look forward to you explaining this to a judge" and hung up! No other response from me. That summed up everything I needed to say.
SMS/MMS Text Message(s)
My Very Strong Text Message Response To LG Electronics Response Requesting My Signature, AGAIN!
About thirty minutes after taking the last screenshots of the last page of the "official submission form" aka RMA form, I received a text message from LG Electronics requesting my "APPROPRIATE SIGNATURE". I NEVER submitted the form. All the data was dummy data, like "John Doe" for the name. I sent a chain of text messages stating that I WILL NEVER sign the "official submission form"! And I'm filing a small claims lawsuit. I know LG Electronics didn't believe me. LG Electronics bullies people! People live paycheck to paycheck. A lot of individuals don't have the funds and or knowledge to perform a small claims lawsuit. LG Electronics thinks they can get away with the horrific bullying behavior because of this. NOT WITH ME! I stand by what I say. I said I was going to sue them, and that is exactly what I did...AND I WON!
Fig 1. My Very Strong Text Message Response To LG Electronics Response Requesting My Signature, AGAIN! - Message 1 of 5Fig 2. My Very Strong Text Message Response To LG Electronics Response Requesting My Signature, AGAIN! - Message 2-5
SMS/MMS Text Message(s)
Thirty-Five (35) Minutes Later, LG Electronics Sends The Exact Same Response Negating Any True Response To My Question And Statements
After my string of very strong responses to LG Electronics stating that I will 'NEVER' sign their "official submission form," aka RMA form. The form that contains a strict NDA (nondisclosure agreement) and a very vague contract, LG Electronics responds with the VERY same short text message requesting my signature. Even after stating that I would 'NEVER' sign their illegal form to obtain my legally obligated repair on my LG UltraWide QHD 34-Inch Computer Monitor 34WP65C-B. LG Electronic's once again requested my signature by sending me an exact copy of their previous text message.
Fig 1. LG Electronics sends me the exact same text message requesting my signature when I clearely stated multiple times that I would 'NEVER' sign their "official submission form" with a strict NDA and vague contract.
SMS/MMS Text Message(s)
🚨MY STRONG RESPONSE TO LG ELECTRONICS! LAWSUIT IS IMMINENT. ENOUGH IS ENOUGH.
I could tell LG Electronics did not believe that I would file a lawsuit. In my response to LG Electronics, I clearely stated that I would 'NEVER' sign the "official submission form". I WILL file a lawsuit. And I would start a website that has an easy domain to search for, which I have ... this website! When I say I'm going to do something ... I DO IT!
Fig 1. My strong response to LG Electronics that I will 'NEVER' sign their NDA and vague contract. I legall DO NOT have to! And that I'm going to file a lawsuit and start a website to encourage others to stand up to the bully, LG Electronics!
Facebook Messenger
Entire Chain of Messages On Facebook Messenger With LG Electronics Global
On January 9, 2025, I saw a post on the LG Electronics Global Facebook Page. The post was about someone having difficulties like I was having with LG Electronics warranty repair. I replied to that post saying I was having problems too. Shortly after, LG Electronics Global sent me a message on Facebook Messenger. I responded, but LG Electronics Global never responded back to me.
Fig 1. LG Electronics Global sent me a Facebook Messenger asking for my case number, then never responded to me. Each image in this chain is the same, except for my mouse hovering on each image. It was the only way to show the date and time of the message.Fig 2. LG Electronics Global sent me a Facebook Messenger asking for my case number, then never responded to me. Each image in this chain is the same, except for my mouse hovering on each image. It was the only way to show the date and time of the message.Fig 3. LG Electronics Global sent me a Facebook Messenger asking for my case number, then never responded to me. Each image in this chain is the same, except for my mouse hovering on each image. It was the only way to show the date and time of the message.Fig 4. LG Electronics Global sent me a Facebook Messenger asking for my case number, then never responded to me. Each image in this chain is the same, except for my mouse hovering on each image. It was the only way to show the date and time of the message.
SMS/MMS Text Message(s)
LG Electronics Absolute Horrific Support - No Other Way To State It
Do I need to send a text message in multiple languages to LG Electronics for them to understand? I don't know how else to state, 'I AM NOT GOING TO SIGN THEIR NONDISCLOSURE AGREEMENT AND STRICT AND VAGUE CONTRACT!' I LEGALLY DO NOT HAVE TO!!! LG Electronics is failing their LEGAL obligation to me, and at what point does it become 'HARASSMENT'???! I stated multiple times, "NO! I AM NOT SIGNING YOUR FORM." ... PERIOD! LG Electronics sends me a text message the very next day, January 10, 2025, at 6:28 in the morning after I said I AM NOT going to sign their nondisclosure agreement (NDA) and vague contract. Multiple times I have sent that text message stating I am not going to sign that form! They are technically supposed to wait until 8:30 am. At this point, I think we all can agree LG Electronics has no consideration for their legal obligation to me or basic customer and human respect by not texting someone at 6:28 am. They didn't even wait until 6:30 am. I'm on Mountain Time. Even if they were in the Eastern time zone (they know where I'm located and are supposed to respect the customer's time zone when contacting a customer), that would be before 8:30 am. Yet, they send me a text message at 6:28 am, REQUESTING my signature on an illegal form that I have stated multiple times in writing that I will not sign! I have a limited warranty, 'NOT' a conditional warranty. LG Electronics stated in writing they will not fix my monitor unless I sign that form, which includes a very strict NDA and a very strict and vague contract, which is illegal. I DO NOT have to sign that form to have my monitor fixed. LG Electronics was legally violating their legal obligation to fix my monitor that was deemed a MANUFACTURING DEFECT by LG Electronics in writing! And now, in the text message, LG Electronics is requesting morepictures. I already sent my pictures. The monitor has already been deemed DEFECTIVE by the manufacturer. I don't even have the monitor. It's at the LG Electronics repair facility. HOW ABSOLUTELY IDIOTIC CAN A COMPANY BE???
Fig 1. LG Electronics sends me a text message at 6:28 AM requesting my signature AGAIN on their ILLEGAL form that I have stated multiple times that I will 'NOT' sign. I DO NOT legally have to sign an NDA and a strict and vague contract for my legally obligated warranty repair.
SMS/MMS Text Message(s)
🚨🚨At What Point Is It Considered Harrasment And Illegal "COERCION," "EXTORTION" and "DURESS"🚨🚨
I have stated in writing multiple times I am not going to sign LG Electronics "official submission form." I have sent in writing that at this point I consider this "HARASSMENT"! I have asked LG Electronics a multitude of questions in writing, in my text messages, that LG Electronics refuses to answer. Yet, LG Electronics has held my monitor hostage and states LG Electronics refuses to fix my monitor unless I sign a contract giving up my FIRST AMENDMENT RIGHTS and forcing me into a STRICT AND EXTREMELY VAGUE CONTRACT! At what point is this "COERCION," "EXTORTION" AND "DURESS"? I have stated NO, I will not sign this form in writing, multiple times. LG Electronics has my monitor that they know, as I have stated in writing, that this monitor is extremelly important to me as I can't afford a new monitor and I need this monitor for work. LG Electronics is holding my monitor hostage and refuses to fix my monitor unless I sign a form in FOURTEEN (14) DAYS, that I DO NOT LEGALLY HAVE TO SIGN. At what point is this "COERCION," "EXTORTION" and "DURESS"???
Fig 1. Text message to LG Electronics that I am NOT going to sign their NDA and strict and vague contract, AGAIN! At this point I consider this harrassment. At what point is it At What Point Is It Considered Harrasment And Illegal "COERCION," "EXTORTION" and "DURESS"?
SMS/MMS Text Message(s)
🚨LG Electronics Sends Me A Text That I Am 'REQUIRED' To Sign The NDA And Contract Or LG Electronics Will 'NOT' Fix My Monitor
Cynthia, with the LG Electronics Better Business Bureau team, sends me a text message three days after I have stated in writing multiple times that I am 'NOT' going to sign LG Electronics "official submission form"! I am not going to sign a nondisclosure agreement (NDA)! I am not going to sign a strict and vague contract! Yet, the head of the LG Electronics Better Business Bureau team sends me another text message stating in ALL CAPITAL LETTERS that I am "REQUIRED" to sign LG Electronics "official submission form" if I want my monitor exchanged, aka fixed and repaired! Again, at what point is this "COERCION," "EXTORTION," and "DURESS"???
Fig 1. Cynthia, at the LG Electronics Better Business Bureau teams sends me a text stating that I am REQUIRED to sign the form to have my monitor fixed!
SMS Text Message(s)
Responded To LG Electronics Again Stating That I Will 'NEVER' Sign The Official Submission Form
Responded to Cynthia in the LG Electronics Better Business Bureau team that I will never sign that illegally required form to have my legal limited warranty repair / replacement fulfilled by LG Electronics.
Fig 1. Responded To LG Electronics Again Stating That I Will 'NEVER' Sign The Official Submission Form
SMS/MMS Text Message(s)
🚨🚨FOURTY-TWO (42) Minutes Later, LG Electronics Sends Text That They Are Sending The Monitor Back To Me NOT FIX!🚨🚨
After sending my previous text message, reiterating again that I will never sign the LG Electronics "official submission form," aka RMA Form, Cynthia with the LG Electronics Better Business Bureau Team sends me a text stating they are closing my warranty request and sending my "DEFECTIVE PRODUCT," aka monitor, back to me. LG Electronics states in writing what they are illegally doing. My monitor is "DEFECTIVE" and they are refusing to fulfill their legal warranty obligation by sending the "DEFECTIVE" monitor back to me. Just three days prior, a supervisor at LG Electronics told me they would NOT send my monitor back to me and would keep it if I DID NOT sign the form. Cynthia just a few days ago said I had FOURTEEN DAYS (14) to sign the RMA. At this point, who knew what would happen? LG Electronics LIES, LIES, LIES. You can't trust anything they say. I don't know what is true and what is not true. They illegally held my monitor hostage. They tried FORCEFULLY by harassing me into signing an illegal contract and NDA that I do NOT have to sign for warranty repair. I have a LIMITED WARRANTY! I DO NOT HAVE A CONDITIONAL WARRANTY! I responded with my last text message. Simple and to the point! "see in [sic] court," aka See You In Court!
Fig 1. Cynthia from Better Business Bureau Team sends a test message, stating they are closing my warranty case and sending my DEFECTIVE monitor back to me, not fixed! Lying once again! My final text message to LG Electronics summing up my response. See you in court!
Legal Filing
Initial Small Claims Lawsuit - Complaint
I had it with LG. And when I saw I'm going to do something ... It's not a threat! I do it! I went online. Obtained Colorado Form JDF 250, filled it out the evening of January 15, 2025 and filed it with the court on January 16, 2025.
Initial Lawsuit - Small Claims Complaint - Form JDF-250
Summary of Claims
USPS Certified Mail Signature Delivery Receipt
USPS Certified Mail Signature Delivery Tracking History
USPS Certified Mail Signature Delivery Receipt - Proof of Sending
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How I Sued LG Electronic U.S.A., Inc., And Won!
Legal Document Library
Legal Document Library is under active development. New entries are being added almost daily. Check back daily for new entries
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Legal Document Library Timeline
Small Claims Lawsuit Complaint Filed With Chaffee County Colorado Clerk of Courts & Records
Colorado JDF-250 small claims lawsuit file. Colorado makes it very simple to file a small claims lawsuit using JDF-250, Notice, Claims And Notice to Appear For Trial.
Initial Lawsuit - Small Claims Complaint - Form JDF-250
Summary of Claims
USPS Certified Mail Signature Delivery Receipt
USPS Certified Mail Signature Delivery Tracking History
USPS Certified Mail Signature Delivery Receipt - Proof of Sending
Motion To Establish Chaffee County As The Proper Venue
If this was a normal defendant, I would not have filed a motion to establish proper venue for a small claims lawsuit. However, with LG showing no respect for the law and repeatedly breaking the law by not fulfilling their legal obligation to fix my monitor. The continuous harassment to pressure me into signing a contract that I repeatedly said NO to signing. And LG Electronics is holding my monitor hostage and saying they will not send my monitor back and will not fix my monitor unless I sign a form that I legally DO NOT have to sign. I felt it was in my best interest to file this, as I could not find a registered agent in Colorado.
Motion To Establish Chaffee County As The Proper Venue With Exhibits
🚨‼️LG Electronics U.S.A., Inc., Defendants Response To Plaintiff Small Claims Complaint‼️🚨
After I filed the original small claims lawsuit, form JDF-250, with the court, the court sets a date for when the defendant was required to reply to my lawsuit (complaint). From my understanding of reading Colorado's Small Claims Guide, it's usually within thirty (30) days from when the plaintiff files the original complaint (JDF-250 form). The court set a date of March 3, 2025, just a little shy of 60 days from when I filed my original complaint (lawsuit). If LG Electronics does not respond by March 3, 2025, I would have filed for default judgment against LG Electronics. LG Electronics mailed their response to me on the DUE DATE, March 3, 2025, with a postmark in my local town, Salida, Colorado. This was weird, as LG Electronics has no known legal counsel or office in Salida, Colorado. Almost all of LG Electronics' exhibits in their response are NOT READABLE! If you view LG Electronics' response (PDF below), most of the exhibits are not readable. That's not a mistake on my side from scanning the document. THAT IS WHAT LG ELECTRONICS SENT ME FOR THEIR RESPONSE! This says it all regarding LG Electronics' view and their respect when it comes to Colorado law and our legal system here in the United States!
LG Electronics U.S.A., Inc., Defendants Response To Plaintiff Small Claims Complaint
Mediation Order
Most small claims lawsuits in Colorado, from what the court clerk informed me that mediation is normally mandatory.
Mediation Order
Trial
Court ruled in Plaintiff's (my) favor. Judgment against Defendant LG Electronics
Judgement For Plaintiff
Judgement for Plaintiff Entered
2025-06-26 Order For Judgement (In Plaintiff's Favor) (PDF)
Notice of Judgment and Demand for Payment
Filed on July 10, 2025, I should have filed this filing the day the Judgement was entered with the court, which was June 26, 2025. However, I'm starting a new business and I got delayed. It would have been in my best interest if I had filed this document on June 26, 2025, or June 27, 2025.
2025-07-10 Notice of Judgment and Demand for Payment (PDF)
Supplemental Notice of Judgment and Demand for Payment
As shown in the exhibits in this document, LG Electronics responded to the intial Demand For Payment and stated in writing by their legal counsel that they have no intention on making payment on time. To document this communication with the court, I created and filed "Supplemental Notice of Judgment and Demand for Payment" with a copy of the emails from LG Electronics as exhibits.
2025-07-10 Supplemental Notice of Judgment and Demand for Payment (PDF)
Post-Judgment Interrogatories to LG Electronics USA, Inc.
Interrogatories to obtain information on where Defendants assets are located in the state of Colorado.
2025-07-10 Post-Judgment Interrogatories to LG Electronics USA, Inc. (PDF)
Legal Document Library is under active development. New entries are being added almost daily. Check back daily for new entries
How I Sued LG Electronic U.S.A., Inc., And Won!
How I Sued LG Electronics
Coming Soon
Coming towards the end of July 2025.
How I Sued LG Electronic U.S.A., Inc., And Won!
References
How To Contact Me
I'm working on setting up a forum. I'm hoping to have it in production by the second or third week of July 2025. Until then, you can email me at email@isuedlg.com. Please note: The email program I use removes `ALL` links, URLs and attachments. Due to the dangers of clicking on links and opening attachments like PDF's, Zip files, even images like JPEG and PNG, I have set the email server to remove all links and attachments. You can only send me a basic text email.
When downloading my PGP key, the fingerprint should match 465A 82F7 E1D8 2A80 97A0 4D76 436F 03E4 5A4C 2DE8. If the fingerprint does not match, do not use that key!
Request To Testify
I hope you NEVER have to file a lawsuit against LG Electronics. I hope LG Electronics will start to step up to the plate and honor their commitments. But, if they don't, and you do have to stand up to this bully, I'll be more than happy to testify. LG Electronics has a history of bad behavior. And I'll be more than happy to testify regarding my experience with LG Electronics. And, because I said `NO` ... `NO`, I WILL NOT sign an NDA; all my documents are public. I'll be more than happy to share them. I'm doing this to help others. For now, I'm not going to charge to testify. As long as it doesn't get out of hand. I rarely travel. I assume most courts allow for most witnesses to testify virtually. However, if travel is involved, then a nominal expense fee will be required.
†As of June 30, 2025, the Better Business Bureau shows that there have been five-thousand nine-hundred twelve (5,912) complaints in the past three (3) years! In just the past twelve (12) months, there have been two-thousand one-hundred fifty-seven (2,157) complaints. I did file a Better Business Bureau complaint but, as LG Electronics is not a member of the Better Business Bureau, or at least according to the BBB page on June 30, 2025, the Better Business Bureau couldn't help me much. However, that doesn't mean you SHOULD NOT file a complaint. Filing a complaint publicizes LG Electronics behavior. Provides a record. And, if you do have to file a lawsuit, you can show the court that you took steps to resolve the situation prior to filing the lawsuit. As of June 30, 2025, you can view and file a complaint with the Better Business Bureau at the following URL https://www.bbb.org/us/nj/englewd-clfs/profile/appliances/lg-electronics-0221-26000674/complaints.
This is the telephone number that is listed on my LG Electronics Limited Warranty. The United States Residential is the number I called to initially called to obtain a RMA number a FedEx return label
United States Residential: +1 800-243-0000
United States Business: +1 888-865-3026
Canada: +1 888-542-2623
LG Electronics Warranty Repair SMS/MMS Text Message
This is the telephone number that LG Electronics requested document and provided updates.
SMS/MMS Text Message +1 877-894-9889
LG Electronics Presidential Liaison Phone Contact
This is the telephone number that was provided to me to contact "Tyeshia" in the LG Electronics Presidential Liaison Department.
Presidential Liaison +1 800-631-2155
LG Electronics Repair Facility - HDTech-Solutions
This is the facility with the address that was on the shipping label that LG Electronics issued to me. My monitor was sent to this authorized repair facility to be repaired. This is the facility with the agent 'Jel' and supervisor 'Wendy', who informed me that I could do a replacement.
Also Known As LGEAI RR Repair - HDTech
Phone +1 626-239-3518
Shipping Address 21307 Ferrero Parkway City Industry CA 91789
This is the attorney of record. I never spoke or met Ms. Erin Stone; Ms. Erin Stone didn't even attend the trial. Instead, Ms. Erin Stone sent an LG Electronics technician from Aurora, Colorado to represent LG Electronics in court.
What You Need to Know About LG's Forced Arbitration Clause
When I purchased my LG monitor, I carefully reviewed the warranty agreement and found no mention of arbitration. From my understand, LG cannot legally force me into arbitration for any disputes about my monitor, which they did not! However, many other LG products including TVs, appliances, and phones may include a "hidden" forced arbitration clause buried in the warranty or user manual. If you don't opt out within 30 days of consumer purchaser's purchase†, you may permanently give up your right to take LG to court and be forced into arbitration.
Disclaimer: I'm not a licensed attorney and this isn't legal advice. I'm just sharing what I've personally come to understand based on research. For my legal protection I have to say, "From my understanding." Here we go. From my understanding, the 30 days does not start until you take possession of the purchased item. Meaning, if I purchased the item on July 1 from Amazon and it's not delivered until July 15, that is the day that I took possession of the product. And that's when the thirty (30) day count down starts. But, as always, it's best to check with a licensed legal professional.
LG's arbitration policy which you can review at their official site (https://www.lg.com/us/arbitration) includes not only a requirement to resolve disputes through binding arbitration (rather than through the court), but also a class‑action waiver. This means, "from my understanding" if you don't opt out, you can't join or initiate a class-action lawsuit, and disputes must be handled individually, even if many customers have similar claims. That limits collective legal power and can make it much harder for consumers to challenge systemic problems. Opting out within 30 days preserves your right to pursue legal action in court including as part of a class if necessary. Again, it's best to consult a licensed legal professional.
How to Opt Out of LG's Arbitration Clause
Opting out of LG's arbitration clause is simple and my option, I highly recommended it.
Call 1-800-980-2973 and provide the same information above.
Why I Strongly Recommend Using Email
Although LG allows you to opt out by phone, I highly discourage using that method. Here's why:
Phone calls are hard to prove. Most states do not allow you to legally record a phone call unless both parties consent. I live in Colorado, a “one-party” state, so I'm allowed to record as long as I'm part of the conversation, but even then, the laws can be a bit nuanced.
Written proof is always stronger. With email, you can document that your opt-out request was submitted and received, as shown below.
This was important in my lawsuit against LG as the trial started the Judge asked LG if they had reeived my Plaintiff's exhibits. LG stated to the judge and outright LIED that LG Electronics never received my Plaintiff exhibits that were due to LG, ten days before the trial date.
LG tried to get my exhibits stricken from the record which could have sabotaged my case. But knowing and dealing with LG for months prior, I already knew what type of beast LG is. I planned ahead. I made sure to enable both Delivery Status Notification (DSN) and Read Receipts on all emails I send to LG. I also marked every message High Priority.
When LG made their false claim in court, I stayed calm. I let them finish digging their own hole, then I respectfully told the judge "that is a complete falsehood and I can back it up with written proof."
“Your Honor, I can prove I sent all exhibits in advance ten days prior to this trial date. I have a copy for both you and the Defendant (LG) of my email's Delivery Status Notification and Read Receipts, confirmations directly from LG's email server, and two of the emails were even opened, as confirmed by read receipts from LG's attorney.” (I beleive LG attorney on record accidentely sent the read receipts. She normally won't provide a read receipt to me.)
If I hadn't enabled those settings and brought a copy of the the Delivery Status Noticiation and Read Receipts with me to trial, the outcome might have been very different.
Best Practices When Sending Your Opt-Out Email
I highly recommend enabling two features when you send your opt-out email:
Delivery Status Notification (DSN)
This sends a server-generated confirmation that LG’s mail server received your message. Unlike a read receipt, this is not optional, almost all mail servers automatically send this back.
Read Receipt (Optional)
This feature requests that the recipient confirms they’ve opened your email. However, it’s up to LG to allow it, and in my experience, they rarely do. Still, it’s worth enabling just in case.
I always mark the email as High Priority and turn on both DSN and read receipt. In my own legal case against LG, they falsely claimed they never received important documents. Because I had enabled DSN and kept the confirmation receipts, I was able to prove beyond a doubt that LG had received every one of my emails. That simple preparation made all the difference in court.
Don't Forget to back up your email and "Read Delivery Status Notification"!!!
After sending your opt-out email, save a copy and back it up. Store the delivery confirmation somewhere safe cloud storage, a USB stick, even a printed hard copy if needed. This one small step could protect your rights down the line.
📧 LG Arbitration Opt-Out Email Template
This is the template that I use. You are welcome to use it. And always, it's best to always check with legal counsel.
Copy and paste the following email into your mail client. Just replace the fields in brackets with your information:
And don't forget, turn on Delivery Status Notification, Read Receipt, and set the email priority to HIGH
To: optout@lge.com
Subject: Arbitration Opt Out
Body:
Hello LG Legal Team,
I am writing to opt out of the arbitration clause associated with my recent LG product purchase. Below is the required information:
Full Name: [Your Full Name]
Address: [Your Full Mailing Address]
Purchase Date: [MM/DD/YYYY]
Product Model Number: [Model Number]
Product Serial Number: [Serial Number]
Please confirm receipt of this message. Thank you.
Sincerely,
[Your Full Name]
LG Forced Arbitration aka Procedures For Resolving Disputes copied on July 31, 2025 from https://www.lg.com/us/arbitration in both English & Spanish
LG_Forced_Arbitration_LG_USA_2025-07-31 (PDF)
How I Sued LG Electronic U.S.A., Inc., And Won!
Blog
I won!!!
I won! The bully that lied and technically even cheated lost. LG was a liar and cheater! Proven liar! Like most bullies, it's scary, it's hard, it's time-consuming, you lose a lot of sleep, and it's emotional and painful! But if you stand up to bullies, you can win! And that's what I did on June 24, 2024. I'm here to encourage anyone to do the same with LG Electronics. They behaved like bully. They lied! LG Electronics tried to cheat me! But the court saw right through it and ruled in my favor!
Creation of I Sued LG website
I won in court two days ago. I stood up to the liar and cheater, aka LG Electronics. It took a lot of time and effort. But, it can be done! And now, I want to help others that this bully has been terrorizing. I started creating this site. https://ISuedLG.com to help others. Today, I wrote the first line of code.
I Sued LG website is now LIVE!
🥳 I Sued LG website went online! There is still a lot of work to be done on the website but, it's avaiable for all. More to come soon...
Potential of A Class Action Lawsuit
Begining the research of a class action lawsuit. Primary element of the class action lawsuit is the "official submission form". This is just the research phase. It's still at least a minimum of three to six months out as of this blog post date.
Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 1Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 2Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 3Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 4Fig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 4aFig 1. LG Electronics U.S.A., Inc., Return Merchandise Authorization Form - Page 5Fig 1. Facebook message from LG Electronics USA Page stating in writing tha they wanted me to contact their own repair facility and talk the technician into removing the serial numbner which is potentially illegal, taking a photo, sending it to me, and uploading it as if I did it, which again, is potentially ILLEGAL!
Order For Judgement
🥳Received the "Order for Judgment" from the Court🥳
2025-06-26 Order For Judgement (In Plaintiff's Favor) (PDF)
